Online Crisis Management Strategies for Organizations

Verification

Sep 29

Written By IWPR

How to prevent and manage online crisis management for organizations.

WEBINAR DESCRIPTION

Online crisis management is becoming a very much needed and mandatory skill for anyone working on or managing organizations’ social media profiles such as social media managers, content and campaign creators as well as digital designers.

During this webinar, you will learn how organizations can implement online crisis management strategies to manage and prevent crisis. The session will start with an introduction to common reasons behind online crises and a list of recommendations and steps to help organizations prevent and manage an online crisis. The webinar will also cover how to manage negative social media comments, which could be the result or one of the reasons of a social media crisis, tips to identify bots and fake accounts on social media, how to draft replies to negative comments, and monitoring and listening tools that organizations can use to prevent crises.

AUTHOR

Jennifer is a Social Media Consultant & Trainer with over 8 years’ experience providing short term and long-term assistance in communication to Civil Society Organisations (CSOs), International NGOs, activists and corporate companies to reach different objectives such as awareness, education, stakeholder communication, advocacy and call to action. She has worked with IWPR extensively since 2016 on a variety of projects with numerous thematic areas including advocacy, misinformation, women’s rights, social cohesion, LGBTQ rights and laws, freedom of expression and cyber security.